Shop Policies

Refund Policy 

I don't accept returns, exchanges, or cancellations but please contact me if you have any problems with your order.

Shipping Policy 

Orders are processed and shipped via USPS within 1-3 business days. Buyer assumes all responsibility for shipping costs.

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Please be aware that Alder & Loam is not responsible for delayed transit times once your order is shipped. We have no control over transit times once packages are given to the mail carrier. Should your package become delayed or lost, a claim will need to be filed with the shipping carrier.